Privacy Policy

1. River Road Family Vineyards and Winery is committed to best-practice privacy standards
We are committed to protecting your personal information, and letting you know the type of information we collect and how this information is used.

2. Collecting information about you
The amount of information we collect about you depends on your use of our website. The only personal information we collect is what you tell us about yourself, for instance through surveys and newsletter registrations.

We use your personal information for research, or to improve our site and the services we offer you. We analyze the data for certain trends and statistics, such as which parts of our site users are visiting and how long they spend there. This information is compiled and analyzed on an aggregated basis. We may share this aggregated information with our content providers to assist them in understanding our services, but we do not give our content providers aggregated information that would allow them to identify you personally. As well, any third party providers are bound by this privacy policy.

We also use your personal information to notify you of updates to the web site via email or our newsletter (if you have subscribed to one of our services). Please email us at, if you no longer wish to receive emails or newsletters from us.

Your name and information will not be sold to other companies.

3. Our use of “cookies”
Some of the pages found on the River Road Family Vineyards and Winery website use ‘cookies’ to help us remember who you are. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive, for record-keeping purposes. Cookies help us provide you with services and features that are tailored to your needs, when you visit the River Road Family Vineyards and Winery website again. Cookies in themselves do not personally identify users, although they do identify a user’s browser. The cookies simply operate as a unique identifier.

This lets us know what you find interesting and useful, which allows us to keep improving our website and provide you with a personalized service. Most web browsers are set to accept cookies. If you do not wish to receive any cookies, you may set your browser to refuse them. Although this means you may not be able to use certain features on our site, you may be required to re-enter your password more frequently during a session.

4. Our use and disclosure of your personal information
River Road Family Vineyards and Winery will seek to take all reasonable steps to keep any information we hold about you secure, accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. River Road Family Vineyards and Winery will take all reasonable steps to ensure that our employees and contractors respect the confidentiality of any personal information held by us. You should notify us immediately, if there is any unauthorized use of your account or any other breach of security.

5. Public Forums
If at any time this site creates chat rooms, message boards, news groups or other types of public forums, please remember that information shared in those forums is public and not subject to this privacy policy. Please use caution when using these tools, and never disclose personal or sensitive information. We also encourage our users to be courteous, when dealing with each other.

6. “Opting Out”
You can always choose to discontinue our mailings, both via email and via the postal service. If you would like to be removed from our mailing list, please email us at

7. Corrections or Updates
Our customers are very valuable to us, and we want to make sure that we are able to contact you. If you need to make corrections or updates to the personal information that you have provided us, you can send us an email at

8. Secure Checkout
Your payment and personal information is always safe. Our site uses Secure Sockets Layer (SSL). This software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

9. Shipping Policy
There are certain states and counties to which we cannot ship. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to your selected destination.

You must be 21 years or older to buy wine. By placing your order with this winery you certify under penalty of perjury that you and the recipient are at least 21 years old. When the wine is delivered, the recipient will be required to show identification proving that he or she is at least 21 years old. An adult must be present to sign or the carrier is not allowed by law to leave your package.

Federal and California state law requires us to request identification from each consumer to prove that you are legally able to purchase alcohol: 21 years of age. To process an order, we require your name, home, or other physical address, including street name and name of city or town, state, zip code, email address, telephone number, date of birth and credit card number. All of the customer data we collect is stored on a secured server to protect against unauthorized access.

10. Shipping Locations
River Road Family Vineyards and Winery may currently ship wine to the following states: CA, CO, CT, DC, FL, GA, IL, MD, MA, MN, MO, NH, NC, OH, PA, SC, TX, VA, WA, WI.

*This list is subject to change at any time.

11. Return Policy
River Road Family Vineyards and Winery is committed to delivering your wine order in good condition and as expeditiously as possible. If you are not satisfied with the wines, you may return the product for exchange or refund (except where prohibited by law). We will refund the value of the item and any taxes you were charged. Shipping charges are non-refundable.

To return wine, repackage the item in the container in which it was received. Returns must be sent back prepaid. PRIOR TO SHIPPING, contact River Road Family Vineyards and Winery FOR A RETURN AUTHORIZATION.

Please ship returns to:

River Road Family Vineyards and Winery
5220 Ross Road
Sebastopol, CA 95472
Phone: 707-887-8130
Fax: 707-887-8160

12. Contact River Road Family Vineyards and Winery
If you have questions about this site or this privacy statement, please contact:

River Road Family Vineyards and Winery
5220 Ross Road
Sebastopol, CA 95472
Phone: 707-887-8130
Fax: 707-887-8160